© 2019 by White Lotus - Zen of Gardening (OPC) Pvt Ltd.

SHIPPING POLICY

White Lotus uses either hand to hand delivery or delivery via courier partners. Delivery rates depends on the type of product, its weight and time of delivery. Some of the products are delicate and cannot be shipped using third party courier services e.g Terrariums, custom made zen gardens etc, these items are delivered only in Delhi NCR. For cities other than Delhi NCR we use third party courier services with standard delivery rules as used by partner agencies like Aramex, FedEx, DTDC etc.

1) Hand delivery within Delhi NCR: Delivery is done only on Saturdays / Sundays. Same day delivery / Weekday deliverables can be arranged at an additional cost.

2) Delivery via Courier Partners: All T&Cs of partner courier company applicable.

RETURN& REPLACEMENT POLICY

 In general, an item may be eligible for  FREE Replacement within the applicable return window ( 7 days ) if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition

  • Has missing parts or accessories

  • Is different from what was ordered

  • Item received is defective/does not work properly.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. In case of wear / tear of the prouduct replacement or refund is not applicable.

REFUND

For products where you have paid in advance, full amount will be refunded within 7 days of we getting the product back at our warehouse. The refund amount will credited back to you either by NEFT or direct payment to your PayTm account number.

Please Note

  • Products marked as "non-returnable" on the product detail page cannot be returned or replaced.   Example: Terrariums / Sandart planters. 

  • For refunds: Shipping charges, upto value of delivery charges paid earlier, can also be claimed by the consumer, while they return the original product at the warehouse.

  • For replacements: Pickup from home and replacement at no additional cost or nominal cost is available.

CANCELLATION POLICY

 

 You may cancel the order within 30 mins of placing the order by writing to us on email: TheWhiteLotus.India@gmail.com or on Whatsapp at +91 8586 09 2644.

 Since most of the products at WL are handcrafted on order, any delay in cacellation will attract penalty:

1) 50% of product value once the production of product has started.

2) In case the product is also shipped, shipping charges will also have to be borne by the customer

For product which are not hand crafted e.g Books, Resign show pieces etc

1) Cancellation charges will 10% of the product value.

2) In case the product is also shipped, shipping charges will also have to be borne by the customer

Balance amount will be credited back to you either by NEFT or direct transfer to your PayTm account number with 7 days of cancellation.

 

 

PAYMENT METHOD

White Lotus excepts online payment via Citrus Pay and PayU money. COD facilities are available on certain pincodes.

BULK ORDERS

For Bulk order, delivery charges & turnaround time will be dependent of order size & requirements. Payment policy: 50% advance,  30% on order fulfillment, balance 20% on order delivery

0

85 8609 2644